We’re Now Better Voice!

You might have noticed our fancy new domain name: BetterVoice.com.

Over the past year or so we’ve added a ton of new features (SMS, Outbound Calling, VoIP, SIP Support, White-label, Hundreds of Integrations, etc, etc) and we feel that Better “Voicemail” is no longer good description of what our product offers. So, we’re in the process of changing domains, social network accounts, and other branding references to Better Voice. We’ll also be releasing some updates and improvements to our website in the coming weeks.

We hope you like our new name and we look forward to serving you with many new features and improvements coming this year!

New Feature: Automatic SMS Replies

We have pushed a new tool that lets you configure Automatic SMS Responses for any of your SMS enabled Better Voice phone numbers!

Use Case

Text “12345” for information on this Real Estate Listing.

The automatic response could send out a link to a mobile formatted web page or other basic information.

You can also use these in conjunction with your Voice templates to continue conversations offline!

How to Use

If you go here in your dashboard and look on the right side of the templates in the list, you’ll see a button for “Automatic SMS Replies”:
https://www.bettervoicemail.com/account/template/

Just click that button and you can edit and configure new automatic responses. You can even configure delays on the responses so they seem more genuine. :)

New Features FTW!

We realize services like this have been around for a long time, but now this functionality is built directly into your existing Better Voice phone numbers. We’re constantly improving our service to give you more BANG for your buck and we hope you like this new feature!

Faster Zapier Syncing through Webhooks

We’ve just released WebHook support through our API. To most of you, this will make any Zapier connections you’re using much faster since data will now sync in real time.

If you’re a developer or run a product that would like to integrate with us, this will make your life easier too!

Simply POST and “event” and “target_url” parameter to the following URL and we will notify the corresponding Target any time a new event occurs:

https://www.bettervoice.com/api/v2/hook/?username=XXX&token=YYY

Event choices so far are: call.created, sms.created, contact.created, contact.updated, contact.deleted.

Here is an example JSON payload your app will receive for a call:

{
    "from_number": "+1512827####",
    "duration": 989,
    "contact_name": "",
    "id": "XXX",
    "viewed": false,
    "account_id": "XXX",
    "archived": false,
    "group": null,
    "to_number": "+1971216####",
    "to_city": "WOODBURN",
    "to_country": "US",
    "audio_voicemail": "http://www.example.com/voicemail_url.mp3",
    "status": "completed",
    "direction": "inbound",
    "from_name": "AUSTIN TX",
    "to_zip": "97071",
    "tags": [],
    "timestamp": "02/01/2013 03:38 PM",
    "audio_call_label": null,
    "from_city": "AUSTIN",
    "from_zip": "78749",
    "audio_call": null,
    "audio_transcription": "This is a voicemail transcription.",
    "from_country": "US",
    "forwarded_from": null,
    "from_state": "TX",
    "account": "/api/v2/account/XXX/",
    "to_state": "OR",
    "audio_label": null,
    "contact": "/api/v2/contact/XXX/",
    "tollfree": false,
    "minutes": 17,
    "resource_uri": "/api/v2/call/XXX/"
}

If you would like more information on how you can benefit from our new WebHook support, just reach out to us and we will help you!

New Feature: Email Addresses Automatically Parsed from Inbound Text Messages

We’ve just launched an awesome new feature!

As you probably know, all Better Voicemail numbers are SMS enabled (they can send and receive text messages). But now, inbound text messages are also automatically scanned for email addresses. So, if someone texts you something like: "My email address is example@bettervoicemail.com", we will automatically pull out that email address and associate it with the person in your account.

Why is this REALLY cool? Glad you asked!

All of your calls to your Better Voicemail numbers can automatically send callers text messages, and all of your calls and text messages are accessible through our API (or through Zapier.com). So, you can now do something like this:

  1. Someone calls your Better Voicemail number, but you miss the call
  2. Your Better Voicemail template is configured to automatically send the person a text message saying something like: "So sorry I missed your call! I’m tied up at the moment, but in the mean time, what’s your email address so I can send you some additional info?"
  3. The person responds: "no problem! My email is example@bettervoicemail.com"
  4. We pull that email address out and associate it with the contact
  5. You have a Zapier trigger automatically initiate a drip email campaign to that caller

Yes, you read that correctly. You can initiate a drip email campaign to someone just from a missed phone call! 

This is an extremely powerful new feature and we can’t wait to see how you put it into action. Also, we’re sure our friends at BombBomb.com or HappyGrasshopper.com would love to help you set up an awesome email campaign if you don’t already have one set up.

If you have questions, don’t hesitate to reach out to us! We’re happy to help you.

Path: Moments on Path: Journal of Fatherhood

Our very own Steven Knapp wrote Path’s Father’s Day blog post today. It was so good that I’m re-posting it here :).

If any of you aren’t yet Path users, you should try it out! Its a great way to keep your close friends and family in the loop.

Happy Fathers Day!

thepersonalnetwork:

“Path inadvertently became my journal of fatherhood.

It seems that the sharing of pictures of one’s kids on other social networks is done to prove that your kid is cuter, faster, or stronger than the next. Sharing becomes synonymous with comparing. And while I’m so proud of my kids, sharing…

New Video Learning Section

We’ve begun adding a lot of tutorial videos on how to effectively use our product and our call template wizard. So far we’ve covered each call “action” available in our wizard and also have a general account walkthrough video.

We’ll be adding a lot of other helpful videos in the future, so keep an eye out for them. If you have any suggestions for videos that would help you, be sure to let us know!

Here’s a link to the new page: 

https://www.bettervoicemail.com/video/

New Annual Pricing and plan specifically for REALTORs

We just released new annual pricing options! Going with annual billing will save you 20%! Its really a no brainer thing to do and we highly recommend it.

We’ve also released a new plan specifically designed to help REALTORs manage their inbound phone and SMS leads. This plan revolutionizes how you handle inbound phone leads from Realtor.com, Trulia, Zillow, or any other source, and we’ve built in integration with the popular FollowUpBoss CRM.

What’s Included?

5 Local Numbers used to track leads

Pre-configured for your Website, Realtor.com, Trulia, Zillow, and your yard signs

Follow Up Boss (and other CRMs) Integration

Forward calls to an unlimited number of team members

Completely Customizable System

White Glove Service!

New Feature: SMS Support for all Local Numbers

All of the local numbers in your account can now send and receive text messages! We’ll now automatically forward text messages sent to any of your Better Voicemail numbers to the primary cell phone number configured in your account. If you’d like, each number can be individually configured to forward text messages to any cell phone number you want.

You can easily send outgoing SMS messages from our account dashboard now as well! Support to send text messages from your Better Voicemail numbers via our App is coming soon! Look for it in the next couple of weeks.

Let us know if you have any questions about sending and receiving SMS messages with Better Voicemail.

New Features: Sort by Date and Export to CSV

Quick update! You can now sort and filter calls based on time and date ranges. Once you apply any filters you can also now export all of the matching calls to a CSV file.

This lets you easily do basic analytics on your incoming calls. As a side note, you can now also easily see all calls answered by a specific number by searching “answered:15121234567”. This report can also be exported to CSV.

Let us know if you have any questions about these great new features!

Integrations Galore!

Last week, we rolled out Zapier integration. Zapier is an incredible service that makes it easy to connect other services together. For example: Want to create a new Better Voicemail contact every time you add a Google Contact? Zapier makes it easy!

With Zapier supported added, you can now integrate Better Voicemail with over 180 other services (and that number is growing every day).

Example Integrations:

  • Auto export each new Google Contact into your Better Voicemail account. Why? Friendly names are matched to CallerID numbers thus making Better Voicemail notifications easier to identify.
  • When a call is routed to Better Voicemail, either because you missed the call on your cell phone, or because you’re routing all of your inbound calls to a Better Voicemail number, this Zap sends the contact information over to Highrise. Highrise will create a contact if one does not exist using the information Better Voicemail has on the caller.
  • if you are using Better Voicemail on your cell phone, this Zap sends each of your missed calls over to Evernote as new notes. Notes will be created with the CallerID name and Phone number and will have the transcription and MP3 of the voicemail attached.

Let us know if your integrated in connecting your Better Voicemail account with your CRM, Accounting System, or anything else! Zapier can probably help!

Better Voicemail + Zapier Information Page: https://zapier.com/zapbook/better-voicemail/

This is the Better Voice public blog. Its our place to share and connect with you!