Better Voice

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All Topics Using Your Account Managing Your Extensions Managing Your Inbox Using the Built In Dialer Admin Resources FAQs Billing Integrations API Docs SIP Devices & Softphones Porting Numbers Tutorial Videos International & Toll-Free Calling

What is Better Voice?

Better Voice provides everything you need in a virtual phone system. We provide local and toll-free phone numbers almost anywhere in the world. Our numbers can be configured to do practically anything, including:

Send an automatic text with a website URL to all first-time callers
Automatically create a new contact in your CRM when you miss a call from a new caller
Create a phone menu that can route callers back to the home office based on their needs
Be used as a VoIP soft phone for team members on the go.

Better Voice is for individuals, professionals, businesses, or enterprises in any industry. If you need a custom solution, we can help you with that as well.

How Is Better Voice better than Google Voice?

Better Voice is similar to Google Voice in that we both provide virtual phone numbers that can be routed to other phone numbers. However, Better Voice numbers have many more configuration options and features. In short, our virtual numbers can be configured to do almost anything using our Business Line, Extensions, or the Drag-Drop call flow wizard.

Examples of what you can do include:

Send an automatic text with a website URL to all first-time callers
Automatically create a new contact in your CRM when you miss a call from a new caller
Create a menu that can route callers back to the home office based on their needs
Dynamically change what greetings and menus callers encounter based on their caller ID, area code, call group, if they are a first-time caller, and more

How do I sign up for the free 14 day trial?

Subscribe to Better Voice at https://www.bettervoice.com/pricing/ , and you will automatically receive the free trial. Your credit card will not be charged until your trial ends. You may cancel at any time.

Can I forward my existing office or business phones into Better Voice?

Most office or business phones can be programmed to forward calls out to your Better Voice phone numbers. The method for configuring the forwarding is different depending on the type of phones that you have. Please reach out to us, and we will be happy to help you.

Can I use Better Voice for my entire team?

Yes! There are a few ways we can help out entire teams, and we are happy to work with you on finding the best solution for your team. Some of the ways we can do this include:

Providing unique virtual phone numbers for each member of your team
Distributing calls to multiple cell phones or landlines
Sending call notifications to various email addresses or as text messages
Syncing call and text notifications with your existing CRM or follow-up system

Is the Better Voice App required to use Better Voice?

No. While the app is designed to add more convenience to your Better Voice experience, it is not required in order to use our services. Our web app at https://app.bettervoice.com provides the same functionality you will find in the app.

What is a greeting?

A greeting is a recording that can be configured to be played to callers in your Better Voice phone system. Your Business Line and your extensions can have separate greetings, or share the same ones.

Calltrunk User Help

Welcome Calltrunk users!!

To perform a recorded phone call you have multiple options:

Use the Call Connect functionality in the dashboard under the "Advanced" button in the left side menu. Be sure to check the record option in the form.
Initiate the call from our Web App: (https://app.bettervoice.com. Just use the built in soft-phone on the right side of the page. You may need to first reserve your Better Voice direct dial number in the "Phone" page of the app. Just tap on the red Record button in the dialer once your call connects.
Initiate the call from our Mobile Apps. Search for "Better Voice Unified" in the app store. Just use the built in soft-phone on the right side of the page. You may need to first reserve your Better Voice direct dial number in the "Phone" page of the app. Just tap on the red Record button in the dialer once your call connects.

To import your data from Calltrunk:

https://www.bettervoice.com/account/import/calltrunk/

You must first verify your email address before you can initiate an import. The import process can take more than an hour depending on how many Calltrunk calls you have.

To download the MP3 of a recorded call:

Click on any of the Download icons beside the audio player after clicking on a call in the Inbox list.