Porting Numbers Request Support

Yes, in the vast majority of cases, you can port your existing phone number to us. We are sometimes unable to port some Canadian and International numbers due to carrier restrictions. The process normally takes anywhere from 1 to 3 weeks to complete.

We will need a copy or screenshot of your current billing statement or account page. We will also need you to complete an only LOA document that we will send to you. Start a conversation with us if you'd like to port in your phone number!

Your Google Voice number is automatically locked to prevent it from being ported out without your consent. Before you can port your Google Voice number to Better Voice you must first unlock it.

There is a one time $3 fee to port your number away from Google Voice. For users who ported their mobile numbers into Google Voice, the fee is waived.

To unlock your number simply:

  • Go to www.google.com/voice/unlock and sign into your Google Voice account.
  • If you only have one Google Voice number click Unlock my number underneath your Google Voice number. If you have more than one number, select the number you wish to port away from the drop down menu and then click Unlock my number.
  • Click Continue to confirm that you wish to unlock your number.
  • Sign into Google Wallet to complete your port out process.
  • Once you're done your Google Voice number is ready to be ported out.

After following the above steps, you can then initiate the port with Better Voice by creating a Support Request.

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You can also email us at support@bettervoice.com.