What are "Extensions"?

Extensions are the basis for configuring how your calls are routed. Extensions can route calls out to team members as well as direct calls to other Extensions based on rules you setup in your "Automated Menu".

You can create as many Extensions as needed for your Business. Another neat feature of Extensions is that you can assign a phone number specific to a Extension. This is nice if you want to have a dedicated support or sales number that routes straight to your sales or support team members.