Calltrunk User Help

Welcome Calltrunk users!!

To perform a recorded phone call you have multiple options:

  • Use the Call Connect functionality in the dashboard under the "Advanced" button in the left side menu. Be sure to check the record option in the form.
  • Initiate the call from our Web App: (https://app.bettervoice.com. Just use the built in soft-phone on the right side of the page. You may need to first reserve your Better Voice direct dial number in the "Phone" page of the app. Just tap on the red Record button in the dialer once your call connects.
  • Initiate the call from our Mobile Apps. Search for "Better Voice Unified" in the app store. Just use the built in soft-phone on the right side of the page. You may need to first reserve your Better Voice direct dial number in the "Phone" page of the app. Just tap on the red Record button in the dialer once your call connects.

To import your data from Calltrunk:

https://www.bettervoice.com/account/import/calltrunk/

You must first verify your email address before you can initiate an import. The import process can take more than an hour depending on how many Calltrunk calls you have.

To download the MP3 of a recorded call:

Click on any of the Download icons beside the audio player after clicking on a call in the Inbox list.