Treat first time callers differently by custmizing their experience in your phone system.
Save existing customers time by not offering certain menu options to them!
Change what your phone system does based on the time or day of the week.
Route calls to different team members based on a predefined schedule!
If a caller is in a specific contact group, you can customize their experience.
Example: send them straight to voicemail if you know they don't need to hear your menus.
Automatically scan caller names and numbers for patterns.
Example: If a caller has a specific area code, offer him or her different options.