Your calls can be automatically forwarded to team members when you can't answer your phone. Team members can share a voicemail inbox so the team collectively can be respond to calls faster. Group billing and group call logs allows team management to review the team in aggregate as well as to review individual team member responsiveness and productivity. Often, the team (e.g. a sales team) needs to project the brand of the company consistently across all team members. Better Voice is easily customized to handled this need.